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  HobbyKing.com® International Hobby Store. HobbyKing's warehouse is located in the suburb of Shatin, Hong Kong. We have 37 people employed primarily to process HobbyKing online orders. Over 19 Warehouse staff, 6 Customer Service Staff plus various admin/office employees. Our main warehouse space is currently 19,350sqFt, with a seperate office and administration area. We utilise online ordering, RFID and Barcode warehouseing, postal tracking systems and real time payment and order tracking. Our online system means customers can view the status of their account and check parcel delivery status, stock information and modify orders much easier than convential backend systems would allow. Price HobbyKing's prices are kept so low because of our direct link with factories. We will never go through a vendor or middle man, the savings are always passed on to the customer. We feel our postage pricing is as fair as possible and delivery speed well within customers expectations. Customer Service Customer service is our top priority, and while some issues are beyond our control, we do our best to ensure your transaction exceeds your expectations. Should you have an issue with any of our products or service, please send an email to cs@hobbyking.com voicing your concern. Professionalism Should you feel your issue was not dealt with in a professional manner, please contact our complaints department ; complaints@hobbyking.com When emailing the above address, please include details on previous dialogue. Please refrain from straying, and keep the complaint succinct, clear and complete. Visitors Many customers often ask if they can visit our store. Should you wish to collect your parcel from our office in Hong Kong, please phone prior to arriving to ensure your order is ready for collection. Hobbyking.com® (Reg No.:3,551,705) is a registered tradmark of HexTronik Limited |
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All hobbyKing.com® content is copyright 1999 - 2010 by hobbyKing.com® and hexTronik Ltd. except where otherwise indicated. |
